Help, Safety & Contact
How buying and selling works here
Empire State Haymarket is a marketplace that connects New York hay buyers and sellers. We are not a party to any sale. When you find hay you want, you contact the farm directly and arrange everything — price, payment, pickup or delivery — between yourselves, just like buying from a neighbor.
Payments
There is no payment processing on the platform. Money changes hands directly between buyer and seller — cash, check, Venmo, whatever you both agree to. Because we don’t handle payments, we can’t hold funds or issue refunds for hay purchases. Agree on payment terms before any money changes hands.
Buying safely — please read
- Inspect the hay before you pay when you can: green color, sweet smell, no mold or dust.
- Meet at the farm or a public spot, and bring someone along for large cash deals.
- Red flags: anyone who won’t let you see the hay, pressures you to pay up front, or wants gift cards or a wire transfer.
- Confirm cutting, bale type/weight and quantity in writing — a text is fine.
- For big orders, consider paying part on pickup.
If something goes wrong
Because the sale is directly between you and the other party, we can’t mediate disputes or issue refunds. But we want a marketplace you can trust:
- Report a listing or user with the form below (choose “Report a listing or user”) — we investigate and remove bad actors.
- Leave an honest review on the farm’s profile so other buyers benefit.
Refunds & cancellations
Free listings and accounts have nothing to refund. Premium is $19/month and you can cancel anytime from your dashboard — you keep Premium features until the end of the period you’ve paid for.